![]() Prior to our arrival, we indicated on several occasions that we do not drink alcohol. Keep in mind, we called the hotel 2 days prior requesting if we could and were told we had to wait until check-in. We arrived slightly after 4:30pm and were told it were passed the time to make any dinner reservations. Needless to say, we were already irritated once we finally made it to the hotel with two tired toddlers. To begin the transportation booked through the hotel will take you at least an hour wait - not the 20-25 min they communicate. I will begin by saying that this property is beautiful and the food is excellent!! My family and I are seasoned travelers and do travel to an all inclusive resort every year, mostly to accommodate our little ones. We were so disappointed by their team that the positive aspects of our experience, like the good services, were overshadowed. We were disappointed by the aggressive and unprofessional behavior of some staff members and would not recommend their services to others. It's his company's responsibility to provide proper training to their staff to ensure accurate information and avoid pressuring customers who haven't expressed interest in a purchase. The guy essentially insulted us by implying that our team should not have sent us there if we weren't interested in buying. We believe that the vacation planner staff should be more transparent about their sales tactics and avoid pressuring customers into immediate decisions. We felt pressured and rushed, and their eagerness made us suspicious of the membership's true value. The monthly payment was around $250 for five years, which is a significant financial commitment. ![]() She then called over another staff member who offered us a discount, but again pressed us to decide immediately. When we requested more time, she became aggressive and accused us of only being interested in the free credits. He then called his manager, who was arrogant and demanded that we make a decision within ten minutes. We told him that we were planning to start a business soon and would need to decide about the membership at the end of our vacation. The vacation planner representative who met us for breakfast was friendly and explained the benefits of the membership. We agreed to attend the presentation the next morning. We were then invited to a presentation about a membership that would grant us an additional $750 in credits, all of which could be used at the spa. The rest had to be used on shopping or other activities. We were given $750 in resort credits, but were initially told that only $150 could be used at the spa. Further terms and conditions may apply.We removed four stars from our rating due to our experience with the vacation planner staff. This promotion is not transferrable to guests in other rooms. Not applicable to travel agent rates, tour operator, FAM trips, complimentary or compensatory stays. We reserve the right to discontinue this promotion at any time. Promotion is subject to change without prior notice. If the child is 18 years old or above at the time of check-in, the difference will be charged directly to the guest at that moment. Children's ages must be reported in the reservation and proof of age will be required upon check-in. Maximum occupancy per room category applies. Promotion is not applicable to rooms for adults only. ![]() This promotion is not applicable to Presidential Suites in any of our properties. The last day of checkout must be December 23, 2024. This promotion does not apply for stays between Decemand January 2, 2024. One paying adult must be in the same room in order to receive the kids' and teens' stay free promotion. Single rate must be paid in order for promotion to be valid. Single parents may take advantage of the Kids and Teens Stay Free promotion. Promotion applicable to kids and teens aged 0-17 years old. Promotion applicable hotel only and package bookings.
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